|
Global Delivery Model - Best Practices
At EEIPL we follow the three-pronged strategy of "local expertise, domain knowledge and global delivery".
EEIPL has clearly identified the value that can be derived out of sending the back-office processes to India as these add to the win-win situation for the customers.
All publishing-related work has been demarcated for the KPO and transferred seamlessly to the transacting centre at Chennai, while all front-end work such as customer coordination, sales & marketing is handled out of the two offices in the U.K. & U.S.A.
Work Flow
|
Production facility in Chennai, India look after the following processes:
• Copy-editing and indexing
• File structuring and MEL creation
• Graphics and image processing
• Pagination and page layout
• Proof reading, technical editing and quality control
• Document management
• Deliverables-printer & web
• PUFF, MEL, HTML, SGML, etc
|
On Site offices in USA and UK look after the following activities:
• Marketing
• Project management
• Customer-relationship management
• Quality assurance
• Specialized services like complex copy-editing and indexing
The reputation, lineage and customer profile of the front-end companies, combined with the experienced and highly skilled EEIPL team at the back-end, ensure that global standards are met and bettered.
|
|
|
|
|