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 CASE STUDY 1 :: Customer-US :: Section-Encyclopedia
Encyclopedia is a prestigious and voluminous work. A title that had already been published was provided to EEIPL for the composition of the second edition.
The second edition was to include the majority of the articles from the first edition as well as a considerable number of updates on existing articles and fresh articles. There were no complaints whatsoever on the quality front in the first edition.
Expected Work from EEIPL
For the first edition articles, the input XMLs from the customer were to be used for pagination and checked against the PDFs supplied.
Actual Scenario
The articles from the first edition did not adhere to the basic rules of typesetting. The copy-editing styles were not followed, artworks were of very poor quality and many captions of artworks were without the actuals. The XMLs were of a very primitive type, incomplete and below standard. The cross references of artworks were linked to the bibliography part. There were mismatches to the core between the XMLs and the PDFs.
Customer's Predicament
The customer was not aware of the mammoth task ahead, and once they understood the issues involved, they developed cold feet and almost decided to put the publication of the second edition on hold.
Steps Undertaken To Resolve The Problem by EEIPL
Our first response was to create a specialized team of professionals, totally dedicated to the project. We followed it up with a smaller team of quality controllers to ensure that the customer never faced the problem again.
A thorough incoming inspection of the articles to find out missing and sub-standard elements was carried out. The XMLs were standardized with respect to the DTD. They were also made complete by cross-checking against the PDFs.
The artworks were also completely re-drawn and relabeled to ensure quality. The PDFs were checked and made in line with the copy-editing styles. The XMLs were reflown and paginated to adhere to the standards of typesetting.
Customer Feedback
The customer was very happy and appreciated the responsiveness of the EEIPL team. They were also impressed by the speed, quality and caliber of the professionals employed for the project, who took ownership and pride in the project and ensured that only the best was retained while the rest was painstakingly recreated.
Net Result
The second edition of the encyclopedia is under print.
CASE STUDY 2 :: Customer-U.S.A. and U.K. :: Section-Journals
The publisher had an asymmetrical way of working. There were no standard specifications, reference styles and journal consistency. Again, no processes were in place to ensure that quality was maintained.
Expected Work from EEIPL
The samples sent to EEIPL were to be followed for composition and the copy-editors' markings were to be followed with respect to style aspects.
Actual Scenario
In the same journal, no two issues matched in styles. Even within the same issue, there were article-to-article mismatches and discrepancies. For around 60 journals, 60 different samples were provided.
Customer's Predicament
The customer was not in a position to standardize and provide a common guideline for all the journals. In the huge volume of work, un-necessary confusions and non-uniformity of styles was encountered.
Steps Undertaken To Resolve The Problem by EEIPL
A complete inspection of all the samples provided was undertaken and similar styles were identified. The EEIPL team created separate specifications for each style. A common reference style for each journal was established by analyzing the published issues.
On receipt of fresh issues, a thorough incoming inspection was done to check for the styles and missing details. This helped to adhere to the established style, avoid any deviation and to get all the necessary inputs before production started.
The team also used an automated pagination and technical verification system wherein the duplicate articles were filtered. This helped the team to prevent the same article being repeated in the next issue due to a mistake at the customer's end.
Customer Feedback
The customer was completely satisfied by the full solution provided and was comfortable in the knowledge that a future guideline document was created to ensure quality in all subsequent activities. The EEIPL team's way of putting processes in place won laurels from the customer.
Net Result
Complete standardized working was established at customer's end. The systems and processes put in place will immediately identify any deviations from the established norms in all future work.
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